Privacy Policy
Last Updated: August 15, 2023
1. Introduction
Welcome to DoubtBite ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at doubtbite.com, use our mobile application, or engage with any of our services (collectively, the "Services").
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services. This policy may change from time to time (see "Changes to This Privacy Policy"). Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
2. Information We Collect
We collect several types of information from and about users of our Services, including:
2.1 Personal Information
Personal information is information that identifies you as an individual. We may collect the following personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Account Information: Username, password, and profile information.
- Educational Information: School/college name, grade/year, subjects of interest, and academic performance data.
- Payment Information: Credit card details, billing address, and transaction history.
- Identity Verification Information: In some cases, we may collect government-issued identification for verification purposes.
2.2 Non-Personal Information
We also collect non-personal information that does not directly identify you, including:
- Usage Data: Information about how you use our Services, including pages visited, features used, and time spent on the platform.
- Device Information: IP address, browser type, operating system, device type, and other technical information about your device.
- Location Information: General location information based on your IP address.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies (see "Cookies and Similar Technologies" section).
2.3 Information Collection Methods
We collect information in the following ways:
- Direct Collection: Information you provide when you register for an account, fill out forms, submit questions, or communicate with us.
- Automated Collection: Information collected automatically through cookies, web beacons, and other tracking technologies when you use our Services.
- Third-Party Sources: Information we may receive from third-party partners, such as social media platforms, payment processors, and analytics providers.
3. How We Use Your Information
We use the information we collect for various purposes, including:
3.1 Providing and Improving Our Services
- To provide you with access to our educational content and services.
- To process and respond to your questions, doubts, and requests.
- To personalize your learning experience based on your academic needs and preferences.
- To improve our Services and develop new features and offerings.
- To analyze usage patterns and optimize user experience.
3.2 Communication and Marketing
- To communicate with you about your account, transactions, and service-related announcements.
- To send you promotional materials, newsletters, and other marketing communications (with your consent where required by law).
- To conduct surveys and collect feedback about our Services.
3.3 Administrative and Legal Purposes
- To verify your identity and prevent fraud or other unauthorized activities.
- To process payments and maintain billing records.
- To enforce our Terms of Service and other agreements.
- To comply with legal obligations and respond to legal requests.
- To protect our rights, property, and safety, as well as the rights, property, and safety of our users or others.
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
- Payment processors to handle transactions.
- Cloud hosting providers to store data.
- Analytics providers to help us understand user behavior.
- Customer support services to assist with inquiries.
- Marketing and communication platforms to send emails and notifications.
These service providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy.
4.2 Educational Partners
We may share certain information with educational institutions, tutors, or content creators who collaborate with us to provide educational services, but only with your consent or as necessary to provide the services you have requested.
4.3 Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4.4 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:
- Enforce our Terms of Service and other agreements.
- Protect and defend our rights or property.
- Prevent or investigate possible wrongdoing in connection with our Services.
- Protect the personal safety of users of our Services or the public.
4.5 With Your Consent
We may share your information with third parties when you have given us your consent to do so.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest.
- Regular security assessments and vulnerability testing.
- Access controls and authentication mechanisms.
- Regular backups and data recovery procedures.
- Employee training on data protection and security practices.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These may include:
6.1 Access and Portability
You have the right to access the personal information we hold about you and, in some cases, receive a copy of this information in a structured, commonly used, and machine-readable format.
6.2 Correction
You have the right to request that we correct inaccurate or incomplete personal information about you.
6.3 Deletion
You have the right to request the deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.
6.4 Restriction and Objection
You have the right to request that we restrict the processing of your personal information in certain circumstances. You also have the right to object to the processing of your personal information in certain circumstances.
6.5 Withdrawal of Consent
Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.
6.6 Marketing Preferences
You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each marketing email or by contacting us directly.
6.7 How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We may need to verify your identity before fulfilling your request. We will respond to your request within the timeframe required by applicable law.
7. Children's Privacy
Our Services are intended for users who are 13 years of age or older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take steps to delete such information from our systems.
For users between the ages of 13 and 18, we recommend that parents or guardians review this Privacy Policy and supervise their children's use of our Services.
8. International Data Transfers
We are based in India, and your information may be transferred to, stored, and processed in India or other countries where our service providers maintain facilities. These countries may have data protection laws that are different from those in your country.
When we transfer your information internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection, including:
- Using standard contractual clauses approved by relevant authorities.
- Ensuring that recipients of your information are bound by data protection obligations.
- Implementing additional security measures as necessary.
By using our Services, you consent to the transfer of your information to countries outside your country of residence, including to India.
9. Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities on our Services. Cookies are small text files that are stored on your device when you visit a website. They help us provide you with a better experience by enabling us to:
- Remember your login status and preferences.
- Understand how you use our Services.
- Personalize content and advertisements.
- Analyze the performance of our Services.
- Prevent fraud and enhance security.
9.1 Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the operation of our Services and cannot be disabled.
- Functional Cookies: These cookies enable certain features and remember your preferences.
- Performance Cookies: These cookies collect information about how you use our Services to help us improve them.
- Targeting Cookies: These cookies are used to deliver relevant advertisements and track their effectiveness.
9.2 Your Cookie Choices
Most web browsers allow you to control cookies through their settings. You can typically delete existing cookies, block certain types of cookies, or set your browser to notify you when cookies are being placed on your device. However, if you disable or refuse cookies, some parts of our Services may not function properly.
For more information about cookies and how to manage them, please visit www.allaboutcookies.org.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@doubtbite.com
Phone: +91 9876543210
Address: 123 Education Lane, Learning City, 400001, Maharashtra, India
We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.
Have Questions About Our Privacy Practices?
Our team is here to help you understand how we protect your information